Terms Of Service

Please read these Terms and Conditions (“Terms”) carefully before accessing this website or placing an order. By using this site or purchasing from CocoaDreams, you confirm that you have read, understood, and agreed to be bound by these Terms.

These Terms form a legally binding agreement between you and Glowworm Enterprises Ltd, trading as CocoaDreams (“CocoaDreams”, “we”, “us”, or “our”).

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About Us

This website, located at www.cocoadreams.co.uk (including all associated features, content, and services, collectively the “Website”), is operated by Glowworm Enterprises Ltd, a company registered in England and Wales. Our registered office is located at Nexus, Discovery Way, United Kingdom, LS2 3AA.

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Acceptance of Terms

By accessing or using our Website and/or purchasing any products (“Products”) made available through it, you agree to comply with these Terms, including our Privacy Policy

If you do not accept these Terms, you must refrain from using the Website or purchasing any Products.

We recommend printing or saving a copy of these Terms for your records.

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Updates to These Terms

CocoaDreams may amend these Terms at any time. Updated Terms will be posted on this page with the "Last updated" date modified accordingly. You are bound by any changes from the moment they become effective, so please review this page regularly. Continued use of the Website and/or purchase of Products constitutes acceptance of any updated Terms.

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Eligibility

This Website is designed for individuals aged 18 and over who reside in the United Kingdom. By using this Website, you confirm that you are at least 18 years old and have the legal capacity to enter into a binding agreement. Our Products and content are not directed at or intended for children.

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User-Generated Content

You may have the opportunity to upload or submit content (e.g. reviews, comments, images, videos) either directly or through third-party services (e.g. Yotpo) via the Website (“Your Content” or “Third-Party Content”).

Unless stated otherwise, by submitting any content, you grant CocoaDreams a non-exclusive, royalty-free, worldwide, irrevocable, perpetual and sublicensable right to use, reproduce, modify, adapt, publish, display and distribute Your Content for any purpose, including marketing, advertising, and product development. This includes the right to use your name in connection with the content.

You agree and confirm that:

• You own or control all rights in Your Content;
• Your Content is accurate and not misleading;
• Your Content does not infringe any third-party rights or violate any law.

We have no obligation to monitor, edit, or respond to Your Content. However, we reserve the right to remove or moderate content at our sole discretion.

Any ideas or feedback submitted may be used by us freely and without compensation. CocoaDreams is not responsible for the accuracy or legality of any content you or others submit.

We and our third-party partners may also gather anonymised usage data related to your interactions with our Website or Products (“Usage Data”), which we may use in accordance with our Privacy Policy and applicable laws.

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User Conduct

You agree to use the Website lawfully and respectfully. You must not:

• Infringe the rights of others or restrict their use of the Website;
• Copy, distribute, modify, or sell any content from the Website without our express written permission;
• Use Website content for commercial exploitation;
• Upload or transmit harmful files, viruses, or malware;
• Interfere with the Website’s performance, servers, or network;
• Attempt to gain unauthorised access to restricted areas;
• Misrepresent your identity or impersonate another person;
• Use bots, scrapers, or other automated systems on the Website;
• Post unlawful, offensive, or abusive material, including anything defamatory, harassing, hateful, or otherwise inappropriate;
• Violate any intellectual property rights, including copyright laws.

You may print or download content from the Website strictly for personal, non-commercial use.

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Intellectual Property and Limited Licence

The content featured on the CocoaDreams website (the “Website”), including but not limited to text, images, graphics, logos, audio, video, software, and any third-party materials, is protected by copyright, trademarks, design rights, patents, and other intellectual property laws.

Unless explicitly stated otherwise, all rights in this content are owned by Glowworm Enterprises Ltd, its licensors, or other third parties.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access, view, and print materials from the Website solely for your personal use or to place an order. You must not remove any copyright or proprietary notices from content obtained through the Website.

Except where otherwise permitted under these Terms, you may not:

• Modify, copy, distribute, reproduce, republish, download, store, transmit, display, perform, post, or create derivative works from the content;
• Use any content from the Website for commercial purposes without our prior written consent.

Any unauthorised use immediately terminates the licence granted to you and may require you to destroy or return any material copied or downloaded in breach of these Terms.

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Health and Wellness Disclaimer

All information provided on the CocoaDreams Website, including any nutritional, dietary, or wellness-related advice, is intended for general informational purposes only. It is not medical advice and must not be treated as such.

You must not rely on the Website for medical diagnosis or treatment. Always consult a doctor, pharmacist, or other qualified healthcare provider regarding any health concerns or conditions you may have before using any product from CocoaDreams—especially if you:

• Are pregnant or breastfeeding;
• Have a known health condition or are taking any medication;
• Are scheduled for or recovering from surgery;
• Are under medical supervision.

Statements made about our products, including on this Website, have not been evaluated by the U.S. Food and Drug Administration (FDA) or the UK Medicines and Healthcare Products Regulatory Agency (MHRA). Our products are not intended to diagnose, treat, cure, or prevent any disease.

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Disclaimers and Limitation of Warranties

Except as required by law, the Website and all content and Products provided through it are offered "as is" and "as available" without warranties of any kind.

To the maximum extent permitted by applicable law, Glowworm Enterprises Ltd (trading as CocoaDreams) disclaims all express or implied warranties, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose;
• Non-infringement of intellectual property;
• Uninterrupted, secure, or error-free access to the Website or services;
• Accuracy or reliability of information, content, or results obtained via the Website.

Any downloads or content obtained through the Website are accessed at your own risk. You are solely responsible for any damage to your device or loss of data arising from the use of the Website.

Information provided by CocoaDreams does not replace professional medical advice, diagnosis, or treatment. Always read all product labels and instructions before use.

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External Links

The Website may include links to third-party websites or services not controlled by CocoaDreams. These links are provided for convenience only. Glowworm Enterprises Ltd makes no warranties or representations about, and accepts no responsibility for, the content, availability, or legality of any linked websites.

Your use of third-party sites is at your own risk and subject to their own terms and policies.

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Product Information and Availability

CocoaDreams aims to describe and present its Products, pricing, and availability as accurately as possible. However, we do not guarantee that descriptions, packaging, or prices are always current, complete, or error-free.

We reserve the right to modify, suspend, or discontinue any Product or feature at any time without notice.

Any references to products not manufactured or sold by CocoaDreams do not constitute endorsements or warranties.

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Pricing and Errors

Prices listed on the Website include VAT but exclude shipping, which is calculated at checkout.

While we take reasonable care to ensure all pricing and product information is accurate, errors may occur. If we identify a pricing or stock error after you have placed an order, we will notify you and offer a refund or an alternative Product of equal value.

Availability of Products at the time of viewing does not guarantee availability at the time of order placement.

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Order Placement and Use

All orders placed through the Website are for personal use only. We do not permit resale or unauthorised distribution of our Products. If we suspect that an order is being placed for commercial resale, misuse, or illegal activity, we may:

• Cancel the order;
• Suspend or terminate your account;
• Take legal action under applicable laws.

Fraudulent orders or use of stolen payment details will be reported to law enforcement.

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One-Time Purchases

Orders for individual Products will only be processed once full payment has been received. After payment, you will receive an order confirmation by email.

CocoaDreams may request additional information from you if any order details are missing or incomplete. If we are unable to fulfil your order, we will inform you and issue a full refund or offer an alternative.

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Subscription Orders

In addition to one-off purchases, CocoaDreams offers subscription services ("Subscription") which automatically renew until cancelled by you or us.

When you sign up for a Subscription:

• Your payment method will be charged every 30 days or based on the delivery frequency selected;
• You will receive confirmation by email once your first payment is accepted;
• You will be notified at least 30 days in advance of any subscription price changes.

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Cancelling Your Subscription

You can cancel your Subscription at any time. Cancellations take effect at the end of your current billing period. To avoid being charged again, cancel by the last day of that period.

You may cancel:

• By contacting our customer care team at support@cocoadreams.co.uk

We reserve the right to cancel your Subscription at any time. If this occurs, we will notify you and refund any amounts paid for Products not delivered.

You are responsible for keeping your billing information up to date. This includes card details, billing address, and contact information. Please notify us promptly of any changes or if your payment method is no longer valid.

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Shipping and Risk of Loss

Once your order has been confirmed, we will process and dispatch the Products using reasonable efforts and timelines. Delivery estimates are not guaranteed.

Shipping fees will be added at checkout. While we aim to meet all stated delivery times, factors such as product availability or courier delays may affect this.

Risk of loss passes to you upon delivery to the shipping address you provide.

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Taxes and Charges

All product prices shown include applicable UK VAT. Delivery costs are charged separately and displayed clearly at checkout.

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Payment Terms

By placing an order, you agree to provide truthful, current, and complete payment details. You may only use payment methods that are valid and legally yours to use.

We reserve the right to:

• Cancel orders if payment details appear inaccurate, fraudulent, or unauthorised;
• Suspend or terminate your account under such circumstances.

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Electronic Communications and Signatures

When you interact with the CocoaDreams website or communicate with Glowworm Enterprises Ltd electronically (including by email), you are engaging in electronic communications. You agree that we may communicate with you electronically and that such communications — including notices, agreements, disclosures, and other content — shall have the same legal standing as if they were provided in writing and signed by the respective party.

By clicking “SUBMIT”, “DOWNLOAD”, “I ACCEPT”, or similar prompts on our website, you agree to be legally bound by these Terms. You consent to the use of electronic records and signatures in all interactions related to your use of the website and purchase of our products. You waive any rights under laws requiring non-electronic formats, original signatures, or physical delivery of documents unless such waiver is prohibited by law.

If you are assigned a user ID, password, or similar credential, you are responsible for keeping this information confidential. Do not share your credentials with anyone. We reserve the right to disable your credentials if we reasonably suspect a breach of these Terms.

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Communications with Glowworm Enterprises Ltd

Where permissible by law, telephone calls with us may be monitored or recorded for training, compliance, and quality assurance purposes. By contacting us, you consent to such monitoring and recording.

You confirm that the contact information you provide (e.g. email address, phone number, postal address) is accurate and that you are authorised to provide it.

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Limitation of Liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so — including liability for death or personal injury caused by negligence or for fraud.

Except where prohibited by law, you agree that Glowworm Enterprises Ltd and its directors, employees, agents, suppliers, and partners shall not be liable for:

• Losses or damages that are not reasonably foreseeable;
• Indirect, special, incidental, or consequential damages, including loss of profits, data, business opportunities, or goodwill;
• Any increased loss or damage arising from your own breach of these Terms.

This limitation applies whether the claim arises from your use (or inability to use) the website or our products, or from your reliance on any communications or services.

Some jurisdictions do not allow limitations of certain liabilities. In such cases, the above limitations will apply only to the extent permitted by applicable law.

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Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold harmless Glowworm Enterprises Ltd and its affiliates from any and all claims, damages, liabilities, legal fees, and costs arising from:

• Your use or misuse of the website or products;
• Your breach of these Terms;
• Your violation of any applicable laws or third-party rights.

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Termination of Website Access

We may suspend or terminate your access to the website at any time if we reasonably believe that you have violated these Terms. We may also cancel outstanding product orders at our discretion. Upon termination, you may no longer use the website.

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Dispute Resolution

Pre-Dispute Procedure
Before initiating a formal complaint or legal claim against Glowworm Enterprises Ltd, you agree to contact us first in writing to allow for a resolution. Written notices should be sent to:
Glowworm Enterprises Ltd
[Insert your company’s postal address here].

Applicable Law and Jurisdiction
These Terms are governed by the laws of England and Wales. You agree that any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, including for non-contractual claims.

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Privacy

Your use of the website and any purchases made through it are also subject to our Privacy Policy, which is incorporated into these Terms by reference. These Terms are not intended to constitute consent for data processing — full details of how we collect and use your personal data are available in our Privacy Policy.

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Refunds & Returns Policy

In addition to these Terms of Use and Conditions for Sale, your purchase of Products through the Websites is subject to our Refunds & Returns Policy, which is incorporated here in by reference. Acceptance of these Terms is not intended to override your statutory rights or the terms outlined in our Refunds & Returns Policy. Details regarding eligibility, process, and timeframes for returns and refunds are set out in our Refunds& Returns Policy.

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Shipping Policy

In addition to these Terms of Use and Conditions for Sale, your purchase of Products through the Websites is subject to our Shipping Policy, which is incorporated herein by reference. Acceptance of these Termsis not intended to modify or limit any of the details or obligations outlined in our Shipping Policy. Full information regarding delivery methods,timeframes, and shipping charges is detailed in our Shipping Policy.

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Remedies for Glowworm Enterprises Ltd

To prevent irreparable harm to Glowworm Enterprises Ltd, we reserve the right to seek injunctive or equitable relief if you breach these Terms. This is in addition to any other remedies we may be entitled to, including seeking monetary damages.

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Trademark Notices

CocoaDreams™ is a trademark of Glowworm Enterprises Ltd. Other names or marks shown on the website may be trademarks owned by third parties. You may not use any trademark shown on the website without written permission from the relevant rights holder.

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Copyright Policy

We respect intellectual property rights. If you believe content on our site infringes your copyright, please contact us by email or phone with a description of the work and the nature of the infringement. We may remove content or terminate accounts where we believe infringement has occurred.

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Other Important Terms

• We may transfer or subcontract our rights and obligations under these Terms. We will notify you if this happens and ensure your rights are not affected.
• If a court finds any provision of these Terms invalid, the rest remain enforceable.
• If circumstances beyond our control prevent us from fulfilling our obligations, we won’t be held in breach of contract.
• Obligations such as indemnity and representations survive termination of your account.
• Any delay in enforcing rights under these Terms does not constitute a waiver of those rights.
• These Terms (including any referenced documents) represent the entire agreement between you and Glowworm Enterprises Ltd. They supersede all prior understandings or communications, whether written or verbal.

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CocoaDreams Refer a Friend Program

The Refer a Friend program is subject to these Terms and our Privacy Policy, along with the following additional conditions:

Referrers and Referred Customers
Any individual may refer a new customer. You cannot refer yourself using alternate email addresses or contact details. Referrals will only be valid if made using the designated referral link via our UK website checkout.

Qualified Referrals
To qualify, the referred individual must be a first-time purchaser using the referral link and completing a subscription purchase. Referred customers can only be counted once. Glowworm Enterprises Ltd reserves the right to determine qualification.

Rewards
Referrers will receive a one-time-use promotional code for each Qualified Referral. These codes are non-transferable and must be redeemed personally by the Referrer.

Redemption Rules

• One code per purchase
• Codes expire one year after issue
• Rewards are not redeemable for cash or gift cards
• Only redeemable in pounds on the UK website
• Codes may be applied via the checkout or customer portal (for subscribers)

Misuse & Restrictions

• Use of fake identities, spamming, or bulk email marketing is prohibited
• Only individuals based in the UK are eligible
• Businesses, affiliates, and lead generators are not allowed to participate
• We reserve the right to close accounts or revoke rewards for misuse
• The program may be modified or discontinued at any time