This Privacy Policy outlines how CocoaDreams collects, uses, shares, and protects your personal information when you use our websites, services, and products (collectively referred to as our "Services"). In this policy, "CocoaDreams" refers to Glowworm Enterprises Ltd, operating under the brand name CocoaDreams.
If you're based in the U.S., please consult our Consumer Health Data Privacy Policy for further information regarding how we handle consumer health data and your rights under applicable data privacy legislation.
When you interact with CocoaDreams, you may provide us with personal details, including:
We may enhance our records by combining the personal information you provide with data gathered from trusted external sources, including:
When you visit cocoadreams.co.uk or use our services, we may automatically collect data through cookies and similar tracking technologies. This includes:
To learn more about how we use cookies, please refer to our Cookie Policy.
We use your personal information for a range of business and legal purposes, outlined below. Where required by data protection laws, we’ve included the relevant legal basis for each type of processing.
We process your personal information to carry out the contract between you and CocoaDreams under our Terms of Use. This includes:
We may also process your data where it supports our legitimate interests in running and improving our Services, including:
We may also need to process or share your personal information in order to:
We may share personal information with the following categories of recipients, where appropriate:
Note: If you choose to make personal data public—such as in reviews, comments, or via our Services—others may view and use that information. We are not responsible for the reuse of publicly shared information.
We aim to give you clear options when it comes to your personal information. Your available rights may depend on your jurisdiction and how you interact with our Services.
If you have a registered account with CocoaDreams, you can review, update, or delete certain information by logging into your account. You may also request full account deletion by contacting us.
You can opt out of receiving marketing emails or messages by using the unsubscribe link at the bottom of our emails or replying “STOP” to WhatsApp messages. Please note that you may still receive service-related notifications (e.g., order updates or account alerts).
Depending on your region and applicable laws, you may be entitled to:
To exercise your data rights, you may:
We may request additional verification information to confirm your identity before fulfilling your request. You may also appoint an authorized agent to act on your behalf, as allowed under applicable laws.
In some cases, we may not be able to fulfill your request—for example, if doing so would violate another person’s rights, impair our ability to provide requested services, or conflict with legal obligations. Where that happens, we’ll let you know.
If you're unhappy with how we’ve handled your request or personal information, please contact us first so we can address your concerns. You may also have the right to file a complaint with your local data protection authority.
Our website and Services may include links to third-party websites and online services. These links and any embedded content are provided for your convenience and do not imply any affiliation, endorsement, or approval by Glowworm Enterprises Ltd or CocoaDreams.
We do not control and are not responsible for the privacy practices or content of any third-party websites or services. We encourage you to review the privacy policies of those third parties before providing any personal information.
To protect our Services from abuse and spam, we use Google reCAPTCHA, a service provided by Google Inc. reCAPTCHA helps us distinguish between human and automated access (e.g., bots) when you interact with our forms.
This service analyzes user behavior (such as mouse movements, time spent on site, and input patterns) along with device and browser metadata. This information is sent to Google and used in accordance with Google’s Privacy Policy and Terms of Service.
Your use of reCAPTCHA is subject to these policies.
We use a combination of technical, physical, and organizational safeguards to help protect your personal information. These may include encryption, access controls, firewalls, and secure server configurations.
While we do our best to protect your information, no security system is 100% secure, and we cannot guarantee the absolute safety of your data.
Our website is operated in the United Kingdom, but your personal information may be stored or processed in other countries where our service providers operate, including the United States or the European Union.
When transferring personal data internationally, we implement appropriate legal safeguards such as:
For more information about international transfers and safeguards, please contact us using the details in the “How to Contact Us” section.
Glowworm Enterprises Ltd participates in and complies with the principles of the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. Data Privacy Framework, and the Swiss-U.S. Data Privacy Framework (collectively referred to as the “Data Privacy Framework”), as established by the U.S. Department of Commerce.
We are committed to adhering to the Data Privacy Framework Principles for all personal information received from the EU, UK, and Switzerland in reliance on the Framework. If there is any conflict between this Privacy Policy and the Principles, the Principles shall govern.
To view our certification or learn more, visit the official Data Privacy Framework website.
If you are located in the EU, UK, or Switzerland and have questions or concerns about our handling of your personal data under the Data Privacy Framework, please contact us at supporrt@cocoadreams.co.uk.
We have committed to refer unresolved complaints to JAMS, an alternative dispute resolution provider located in the United States. You may file a complaint free of charge by visiting:
👉 https://www.jamsadr.com/DPF-Dispute-Resolution
If your concern is not resolved by either us or JAMS, you may have the option to pursue binding arbitration through the Data Privacy Framework Panel. More details can be found here.
We may be required to disclose your personal information in response to lawful requests by public authorities, including for national security or law enforcement purposes.
Our commitments under the Data Privacy Framework are subject to the investigatory and enforcement powers of the UK Information Commissioner’s Office (ICO) and the U.S. Federal Trade Commission (FTC).
Our Services are not directed to or intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16 without parental or guardian consent as required by applicable law.
If we become aware that we have collected personal information from a child without the necessary consent, we will take steps to delete it promptly.
If you submit a job application to Glowworm Enterprises Ltd via our website or any recruitment platform, we may collect personal data such as:
This information is used solely for recruitment-related purposes, including:
We may also use this data to protect our rights and comply with laws where necessary, including cooperating with investigations or legal requests.
We retain your personal information only for as long as necessary to:
To determine appropriate retention periods, we consider the type of data, its sensitivity, the potential risks of unauthorized use, legal requirements, and whether the original purpose can still be met in another way.
Once retention is no longer necessary, we securely delete or anonymize the data.
We may update this Privacy Policy from time to time. If changes are significant, we will:
Your continued use of the Services after changes become effective constitutes your agreement to the updated policy.
Glowworm Enterprises Ltd is the data controller responsible for handling your personal information.
For questions, concerns, or data protection matters, contact us at:
📧 Email: support@cocoadreams.co.uk
🏢 Postal Address:
White Lodge, Light Alders Lane, Stockport, United Kingdom, SK12 2LW
Here’s a simplified overview of the key data we collect and how it’s used. For full details, please refer to the complete Privacy Policy.
How we collect it: When you provide it during checkout, sign-up, or interact with our Services.
Why we collect it: To process orders, verify your identity, support your account, and send relevant updates or offers.
Who we share it with: Trusted service providers (cannot be limited) and select third parties for marketing (you can opt out).
How we collect it: Through forms, subscriptions, customer support, and account creation.
Why we collect it: To communicate with you, provide support, ship products, and manage your account.
Who we share it with: Service providers for fulfillment and communication. Marketing partners only with your consent.
How we collect it: From your interactions with our website and your purchases.
Why we collect it: To fulfill orders, manage subscriptions, track preferences, and personalize your experience.
Who we share it with: Payment processors and logistics partners (not limitable); marketing services (can be limited).
How we collect it: Automatically when you browse our site.
Why we collect it: To analyze site performance, improve user experience, and personalize offers.
Who we share it with: Analytics platforms and advertising services.
How we collect it: Based on your activity across our website and marketing interactions.
Why we collect it: To tailor content, optimize marketing, and improve product offerings.
Who we share it with: Service providers and third-party marketing tools (you can opt out).
How we collect it: Based on your device, IP address, or browser settings.
Why we collect it: To tailor experiences based on your region and prevent fraud.
Who we share it with: Fraud protection systems and analytics services.
Please read these Terms and Conditions (“Terms”) carefully before accessing this website or placing an order. By using this site or purchasing from CocoaDreams, you confirm that you have read, understood, and agreed to be bound by these Terms.
These Terms form a legally binding agreement between you and Glowworm Enterprises Ltd, trading as CocoaDreams (“CocoaDreams”, “we”, “us”, or “our”).
This website, located at www.cocoadreams.co.uk (including all associated features, content, and services, collectively the “Website”), is operated by Glowworm Enterprises Ltd, a company registered in England and Wales. Our registered office is located at Nexus, Discovery Way, United Kingdom, LS2 3AA.
By accessing or using our Website and/or purchasing any products (“Products”) made available through it, you agree to comply with these Terms, including our Privacy Policy
If you do not accept these Terms, you must refrain from using the Website or purchasing any Products.
We recommend printing or saving a copy of these Terms for your records.
CocoaDreams may amend these Terms at any time. Updated Terms will be posted on this page with the "Last updated" date modified accordingly. You are bound by any changes from the moment they become effective, so please review this page regularly. Continued use of the Website and/or purchase of Products constitutes acceptance of any updated Terms.
This Website is designed for individuals aged 18 and over who reside in the United Kingdom. By using this Website, you confirm that you are at least 18 years old and have the legal capacity to enter into a binding agreement. Our Products and content are not directed at or intended for children.
You may have the opportunity to upload or submit content (e.g. reviews, comments, images, videos) either directly or through third-party services (e.g. Yotpo) via the Website (“Your Content” or “Third-Party Content”).
Unless stated otherwise, by submitting any content, you grant CocoaDreams a non-exclusive, royalty-free, worldwide, irrevocable, perpetual and sublicensable right to use, reproduce, modify, adapt, publish, display and distribute Your Content for any purpose, including marketing, advertising, and product development. This includes the right to use your name in connection with the content.
You agree and confirm that:
We have no obligation to monitor, edit, or respond to Your Content. However, we reserve the right to remove or moderate content at our sole discretion.
Any ideas or feedback submitted may be used by us freely and without compensation. CocoaDreams is not responsible for the accuracy or legality of any content you or others submit.
We and our third-party partners may also gather anonymised usage data related to your interactions with our Website or Products (“Usage Data”), which we may use in accordance with our Privacy Policy and applicable laws.
You agree to use the Website lawfully and respectfully. You must not:
You may print or download content from the Website strictly for personal, non-commercial use.
The content featured on the CocoaDreams website (the “Website”), including but not limited to text, images, graphics, logos, audio, video, software, and any third-party materials, is protected by copyright, trademarks, design rights, patents, and other intellectual property laws.
Unless explicitly stated otherwise, all rights in this content are owned by Glowworm Enterprises Ltd, its licensors, or other third parties.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access, view, and print materials from the Website solely for your personal use or to place an order. You must not remove any copyright or proprietary notices from content obtained through the Website.
Except where otherwise permitted under these Terms, you may not:
Any unauthorised use immediately terminates the licence granted to you and may require you to destroy or return any material copied or downloaded in breach of these Terms.
All information provided on the CocoaDreams Website, including any nutritional, dietary, or wellness-related advice, is intended for general informational purposes only. It is not medical advice and must not be treated as such.
You must not rely on the Website for medical diagnosis or treatment. Always consult a doctor, pharmacist, or other qualified healthcare provider regarding any health concerns or conditions you may have before using any product from CocoaDreams—especially if you:
Statements made about our products, including on this Website, have not been evaluated by the U.S. Food and Drug Administration (FDA) or the UK Medicines and Healthcare Products Regulatory Agency (MHRA). Our products are not intended to diagnose, treat, cure, or prevent any disease.
Except as required by law, the Website and all content and Products provided through it are offered "as is" and "as available" without warranties of any kind.
To the maximum extent permitted by applicable law, Glowworm Enterprises Ltd (trading as CocoaDreams) disclaims all express or implied warranties, including but not limited to:
Any downloads or content obtained through the Website are accessed at your own risk. You are solely responsible for any damage to your device or loss of data arising from the use of the Website.
Information provided by CocoaDreams does not replace professional medical advice, diagnosis, or treatment. Always read all product labels and instructions before use.
The Website may include links to third-party websites or services not controlled by CocoaDreams. These links are provided for convenience only. Glowworm Enterprises Ltd makes no warranties or representations about, and accepts no responsibility for, the content, availability, or legality of any linked websites.
Your use of third-party sites is at your own risk and subject to their own terms and policies.
CocoaDreams aims to describe and present its Products, pricing, and availability as accurately as possible. However, we do not guarantee that descriptions, packaging, or prices are always current, complete, or error-free.
We reserve the right to modify, suspend, or discontinue any Product or feature at any time without notice.
Any references to products not manufactured or sold by CocoaDreams do not constitute endorsements or warranties.
Prices listed on the Website include VAT but exclude shipping, which is calculated at checkout.
While we take reasonable care to ensure all pricing and product information is accurate, errors may occur. If we identify a pricing or stock error after you have placed an order, we will notify you and offer a refund or an alternative Product of equal value.
Availability of Products at the time of viewing does not guarantee availability at the time of order placement.
All orders placed through the Website are for personal use only. We do not permit resale or unauthorised distribution of our Products. If we suspect that an order is being placed for commercial resale, misuse, or illegal activity, we may:
Fraudulent orders or use of stolen payment details will be reported to law enforcement.
Orders for individual Products will only be processed once full payment has been received. After payment, you will receive an order confirmation by email.
CocoaDreams may request additional information from you if any order details are missing or incomplete. If we are unable to fulfil your order, we will inform you and issue a full refund or offer an alternative.
In addition to one-off purchases, CocoaDreams offers subscription services ("Subscription") which automatically renew until cancelled by you or us.
When you sign up for a Subscription:
You can cancel your Subscription at any time. Cancellations take effect at the end of your current billing period. To avoid being charged again, cancel by the last day of that period.
You may cancel:
We reserve the right to cancel your Subscription at any time. If this occurs, we will notify you and refund any amounts paid for Products not delivered.
You are responsible for keeping your billing information up to date. This includes card details, billing address, and contact information. Please notify us promptly of any changes or if your payment method is no longer valid.
Once your order has been confirmed, we will process and dispatch the Products using reasonable efforts and timelines. Delivery estimates are not guaranteed.
Shipping fees will be added at checkout. While we aim to meet all stated delivery times, factors such as product availability or courier delays may affect this.
Risk of loss passes to you upon delivery to the shipping address you provide.
All product prices shown include applicable UK VAT. Delivery costs are charged separately and displayed clearly at checkout.
By placing an order, you agree to provide truthful, current, and complete payment details. You may only use payment methods that are valid and legally yours to use.
We reserve the right to:
When you interact with the CocoaDreams website or communicate with Glowworm Enterprises Ltd electronically (including by email), you are engaging in electronic communications. You agree that we may communicate with you electronically and that such communications — including notices, agreements, disclosures, and other content — shall have the same legal standing as if they were provided in writing and signed by the respective party.
By clicking “SUBMIT”, “DOWNLOAD”, “I ACCEPT”, or similar prompts on our website, you agree to be legally bound by these Terms. You consent to the use of electronic records and signatures in all interactions related to your use of the website and purchase of our products. You waive any rights under laws requiring non-electronic formats, original signatures, or physical delivery of documents unless such waiver is prohibited by law.
If you are assigned a user ID, password, or similar credential, you are responsible for keeping this information confidential. Do not share your credentials with anyone. We reserve the right to disable your credentials if we reasonably suspect a breach of these Terms.
Where permissible by law, telephone calls with us may be monitored or recorded for training, compliance, and quality assurance purposes. By contacting us, you consent to such monitoring and recording.
You confirm that the contact information you provide (e.g. email address, phone number, postal address) is accurate and that you are authorised to provide it.
Nothing in these Terms limits or excludes liability where it would be unlawful to do so — including liability for death or personal injury caused by negligence or for fraud.
Except where prohibited by law, you agree that Glowworm Enterprises Ltd and its directors, employees, agents, suppliers, and partners shall not be liable for:
This limitation applies whether the claim arises from your use (or inability to use) the website or our products, or from your reliance on any communications or services.
Some jurisdictions do not allow limitations of certain liabilities. In such cases, the above limitations will apply only to the extent permitted by applicable law.
To the fullest extent permitted by law, you agree to indemnify and hold harmless Glowworm Enterprises Ltd and its affiliates from any and all claims, damages, liabilities, legal fees, and costs arising from:
We may suspend or terminate your access to the website at any time if we reasonably believe that you have violated these Terms. We may also cancel outstanding product orders at our discretion. Upon termination, you may no longer use the website.
Pre-Dispute Procedure
Before initiating a formal complaint or legal claim against Glowworm Enterprises Ltd, you agree to contact us first in writing to allow for a resolution. Written notices should be sent to:
Glowworm Enterprises Ltd
[Insert your company’s postal address here].
Applicable Law and Jurisdiction
These Terms are governed by the laws of England and Wales. You agree that any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, including for non-contractual claims.
Your use of the website and any purchases made through it are also subject to our Privacy Policy, which is incorporated into these Terms by reference. These Terms are not intended to constitute consent for data processing — full details of how we collect and use your personal data are available in our Privacy Policy.
In addition to these Terms of Use and Conditions for Sale, your purchase of Products through the Websites is subject to our Refunds & Returns Policy, which is incorporated here in by reference. Acceptance of these Terms is not intended to override your statutory rights or the terms outlined in our Refunds & Returns Policy. Details regarding eligibility, process, and timeframes for returns and refunds are set out in our Refunds& Returns Policy.
In addition to these Terms of Use and Conditions for Sale, your purchase of Products through the Websites is subject to our Shipping Policy, which is incorporated herein by reference. Acceptance of these Termsis not intended to modify or limit any of the details or obligations outlined in our Shipping Policy. Full information regarding delivery methods,timeframes, and shipping charges is detailed in our Shipping Policy.
To prevent irreparable harm to Glowworm Enterprises Ltd, we reserve the right to seek injunctive or equitable relief if you breach these Terms. This is in addition to any other remedies we may be entitled to, including seeking monetary damages.
CocoaDreams™ is a trademark of Glowworm Enterprises Ltd. Other names or marks shown on the website may be trademarks owned by third parties. You may not use any trademark shown on the website without written permission from the relevant rights holder.
We respect intellectual property rights. If you believe content on our site infringes your copyright, please contact us by email or phone with a description of the work and the nature of the infringement. We may remove content or terminate accounts where we believe infringement has occurred.
The Refer a Friend program is subject to these Terms and our Privacy Policy, along with the following additional conditions:
Referrers and Referred Customers
Any individual may refer a new customer. You cannot refer yourself using alternate email addresses or contact details. Referrals will only be valid if made using the designated referral link via our UK website checkout.
Qualified Referrals
To qualify, the referred individual must be a first-time purchaser using the referral link and completing a subscription purchase. Referred customers can only be counted once. Glowworm Enterprises Ltd reserves the right to determine qualification.
Rewards
Referrers will receive a one-time-use promotional code for each Qualified Referral. These codes are non-transferable and must be redeemed personally by the Referrer.
Redemption Rules
Misuse & Restrictions
This Return and Refund Policy applies to all orders placed via the www.cocoadreams.co.uk website, operated by Glowworm Enterprises Ltd (trading as “CocoaDreams”, “we”, “our” or “us”).
Please read this policy carefully before making a purchase. By placing an order with CocoaDreams, you agree to this Return and Refund Policy, which is governed by UK consumer protection laws.
Right to Cancel (Statutory Cancellation Rights)
One-off Purchases and Subscriptions
You have the right to cancel your contract with us within14 days without providing a reason.
To exercise your right to cancel, you must notify us inwriting of your decision. Please send your cancellation request to:
Glowworm Enterprises Ltd
Nexus, Discovery Way, Leeds, United Kingdom, LS2 3AA
Email: support@cocoadreams.co.uk
You may use our optional Model Cancellation Form, but it is not required.
To meet the cancellation deadline, it is sufficient to send your communication before the 14-day period expires.
Effects of Cancellation
If you cancel your contract within the statutory period:
We may withhold the refund until:
You must return the goods to us within 14 days of informing us of your cancellation. You are responsible for the return shipping costs. Items must be returned unused and in their original condition and packaging, unless damaged or faulty.
Important Exception: Health and Hygiene
For health and hygiene reasons, our products are considered sealed goods. Your cancellation right is waived once the seal is broken or the product packaging is opened.
30-Day Money-Back Guarantee (Voluntary)
In addition to your legal rights, we offer a 30-daymoney-back guarantee on your first purchase only, whether one-time or subscription-based.
To qualify:
We cannot refund shipping costs, and return postage is your responsibility.
Refunds will be issued within 6 weeks of receiving your returned items.
This money-back guarantee applies only once per customer and does not cover special promotions, bundles, or trial offers.
This voluntary guarantee does not affect your statutory cancellation rights described in Section 1.
Damaged or Incorrect Products
If your order arrives damaged, incorrect, or not as described:
On return, our inspection team will assess the delivery. We’ll refund the item and standard return shipping costs. Additional charges(e.g. express delivery) are not refundable.
Refunds will be made to the original payment method, unless this is not possible.
Delivery Delays
If there is a significant delay in delivery:
At CocoaDreams, we offer select items through subscription, pre-order, or try-before-you-buy models. This Cancellation Policy outlines how and when you can change or cancel these types of purchases.
When you subscribe to CocoaDreams products, you’ll receive automatic, recurring deliveries based on the frequency and duration you select at checkout.
Pre-orders allow you to purchase items that are currently out of stock or upcoming.
For eligible items offered on a try-before-you-buy basis:
If you have any questions about your order, subscription, or cancellation eligibility, you can always contact us at:
Email: support@cocoadreams.co.uk
Business Address: Nexus, Discovery Way, Leeds, LS2 3AA
We ship all UK orders from an address in the north of England. At this time, we only ship to the United Kingdom and have no fulfilment centres throughout the US or Europe.
We reserve the right to cancel & refund orders made to shipping addresses outside of our shipping regions (The United Kingdom).
Delivery options are as follows:
UK (domestic)
Standard Delivery (Royal Mail Tracked 48) - £3.99 or FREE for subscriptions and on orders over £50
If you need any help with an order delivery, please don't hesitate to contact our support team at support@cocoadreams.co.uk
Thanks!
Business Address: Nexus, Discovery Way, Leeds, United Kingdom, LS2 3AA.
Returns Shipping Address: White Lodge, Light Alders Lane, Stockport, United Kingdom, SK12 2LW
Email: support@cocoadreams.co.uk
